Terms and Conditions vworld — Platform Guidelines

By registering, logging in, or using any part of the vworld platform — whether through the website at vworld.pro or via our official mobile app — you automatically agree to comply with all Terms and Conditions stated in this document. This agreement is legally binding and takes full effect immediately.

If you do not agree with any part of these Terms and Conditions, you are not permitted to register or continue using the vworld platform. We encourage all users to read this document thoroughly and keep a copy for your personal reference.

These Terms and Conditions are to be read together with Privacy Policy and Responsible Gaming Policy vworld, all of which together form the entire agreement between the user and the platform.

The vworld platform may only be used by individuals who meet all of the following eligibility criteria:

• Aged 18 years and above at the time of registration. This is an absolute requirement that cannot be waived.
• Not a citizen or permanent resident of a country or region that specifically prohibits online gambling activities.
• Has never been subject to a self-exclusion order or banned from any recognised gambling platform.
• Registering under your own name and not on behalf of a third party.
• Is not acting as an agent, intermediary, or representative for any other party.

Vworld reserves the right to verify the age and identity of any member at any time through the KYC (Know Your Customer) process. All verification documents submitted must be genuine and valid. Accounts that fail the identity verification process will be suspended until KYC is successfully completed.

Each user is only permitted to hold one active account on the vworld platform. Registration of more than one account by the same individual — whether using a different name, phone number, email address, or bank details — is strictly prohibited and may result in the closure of all associated accounts without compensation.

During registration, you are required to provide accurate, complete, and up-to-date information including your full name, phone number, and a valid email address. Any false or misleading information provided during registration may result in the immediate termination of your account.

• Your account password is your personal responsibility. Use a combination of uppercase letters, lowercase letters, numbers, and symbols for optimal security.
• Enable two-factor authentication (2FA) for an added layer of security.
• Do not share your login credentials with anyone, including family members.
• Report any suspicious activity in your account to our support team immediately.

Vworld shall not be held liable for any losses resulting from third-party access to your account due to your own negligence in safeguarding your login credentials.

The vworld platform supports a wide range of Malaysian local payment methods including FPX, Touch 'n Go eWallet, GrabPay, Boost, and direct bank transfer. All financial transactions are processed through systems protected by 256-bit SSL encryption to keep your data secure.

• Minimum deposit per transaction is RM 20. Different payment methods may have varying minimum limits.
• Minimum withdrawal is RM 50 per withdrawal request.
• Withdrawals will be processed within 15 to 30 minutes for e-wallet methods and up to 1 business day for bank transfers.
• The first withdrawal must be made to a bank account registered under the same name as the vworld account holder.
• Vworld reserves the right to request additional document verification for withdrawals that exceed certain limits.

All deposits and withdrawals must use payment methods registered in the user's own name. The use of bank accounts or digital wallets belonging to another person is strictly prohibited and may result in account suspension and cancellation of withdrawal requests.

Vworld offers members a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, weekly cashback, and seasonal promotions. Each bonus offer is subject to its own wagering requirements, which will be clearly stated in the relevant promotion terms.

• Bonuses may only be claimed once unless stated otherwise in the promotion terms.
• Wagering requirements must be fulfilled within the specified timeframe before a withdrawal is permitted.
• Vworld reserves the right to void bonuses if there is evidence of abuse, such as arbitrage betting or the use of multiple accounts.
• Bonuses cannot be transferred between accounts or converted directly to cash without meeting the wagering requirements.
• Any attempt to exploit the bonus system will result in account termination and forfeiture of all associated wins.

All games available on the vworld platform operate using a Random Number Generator (RNG) that has been verified and certified by internationally accredited independent testing bodies. The RTP (Return to Player) value for each game is openly displayed in the respective game information.

Players are fully responsible for understanding the rules of each game before playing. vworld will not accept any claims relating to game outcomes caused by a player's misunderstanding of the rules.

• Completed game results are final and cannot be disputed except in cases of verified technical errors.
• In the event of a technical disruption during a game session, the system will restore the last valid state. Any pending bets affected by a technical interruption will be resolved in accordance with vworld's internal policy.
• Minimum and maximum betting limits for each game are set by the respective game provider and are subject to change from time to time.
• Live casino games are subject to additional rules set by the respective studio provider.

Vworld maintains a zero-tolerance policy against all forms of fraud, hacking, collusion, money laundering, and other illegal activities. Our advanced monitoring systems operate around the clock to detect any suspicious activity.

The following activities are strictly prohibited and may result in immediate account termination without any compensation:

• Using bots, automated scripts, or any third-party tools to play automatically.
• Collusion between players to manipulate game outcomes, particularly in live table games.
• Abuse of the bonus system through the creation of multiple accounts or coordination among members.
• Attempts to disrupt, hack, or damage the platform's technical infrastructure.
• Use of illegally obtained funds for deposit or wagering activities.
• Providing false personal information or falsified verification documents.

Vworld reserves the right to suspend or close any member account at any time for the following reasons:

• Violation of any part of these Terms and Conditions.
• Fraud, illegal activity, or conduct that compromises the integrity of the platform.
• Failure to complete the KYC verification process within the specified timeframe.
• Self-exclusion request submitted by the member concerned.
• Instructions from the relevant authorities.

Members may also close their own account at any time by contacting our customer support team. Account closure requests will be processed within 3 business days. Any remaining balance after all applicable conditions have been met will be returned to the original payment method used.

Vworld collects and processes members' personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). All data collected is used solely for platform operations, identity verification, payment processing, and service improvement.

We will not sell, rent, or disclose your personal information to third parties without your consent, except where required by law or by a directive from a legitimate authority. For full details on how we handle your data, please refer to Privacy Policy in full.

Vworld provides its gaming platform on an "as-is" basis and makes no express or implied warranties regarding uninterrupted service continuity. Our platform may undergo scheduled maintenance or experience unexpected technical disruptions from time to time.

• Vworld is not liable for any financial losses incurred as a result of technical disruptions beyond our reasonable control.
• Vworld's maximum liability to any member under any circumstance is limited to the total amount deposited by that member within the 30 days preceding the incident.
• Vworld is not responsible for losses caused by internet connection failures, device issues, or any technical factors on the user's end.

Vworld is committed to promoting a healthy and responsible gaming culture. Our platform provides a range of self-control tools that members can activate at any time at no charge:

• Daily/Weekly/Monthly Deposit Limit — set a maximum amount you can deposit within a given time period.
• Loss Limit — set a maximum limit on the amount you can lose within a given time period.
• Cool-Off Period — take a temporary break from the platform for 24 hours up to 6 weeks.
• Self-Exclusion — permanently or temporarily block access to the platform.

If you feel that your gaming habits are beginning to affect your personal or financial life, we encourage you to seek help immediately. For more information, please visit the Responsible Gaming ours.

Vworld reserves the right to modify, add, or remove any part of these Terms and Conditions at any time. Any significant amendments will be communicated to members via registered email or in-platform notification at least 7 days before the amendment takes effect.

Continued use of the vworld platform after the effective date of any amendment constitutes your acceptance of the revised Terms and Conditions. It is each member's responsibility to review this page periodically to stay informed of the latest version in effect.